Shipping Policy

1. Processing times
All orders are carefully prepared within 1 to 5 working days after payment confirmation.
During periods of high activity (holidays, promotions), this period may exceptionally be extended by a few days.
Each package is checked before shipment to guarantee the quality of Fluffy Cotton Cloud Shop.

2. Delivery times and methods
Deliveries are handled by our logistics partners (La Poste, Colissimo, Mondial Relay or equivalent).
The average delays observed are:

Metropolitan France: 5 to 10 business days

Europe: 10 to 15 business days

Other countries: depending on the destination

Once the order has been shipped, you will receive a tracking number by email to track your package online.

3. Delivery costs
Delivery costs are calculated at the time of payment, based on the weight, carrier and destination of the package.
MySelfPlace sometimes offers free delivery deals from a certain purchase amount — these offers are indicated on the homepage or in the shopping cart.

4. Delays and follow-up
If your order appears to be delayed, first check the tracking information you received by email.
Delivery times may vary depending on the carrier or weather conditions.
In case of an abnormal delay (more than 15 days after dispatch), contact us at FluffyCottonCloudShop@gmail.com : we will do what is necessary to locate or replace the package.

5. Delivery address
Please ensure that your address is complete and accurate.
Fluffy Cotton Cloud Shop cannot be held responsible for packages lost due to incorrect address or incomplete information.

6. Orders not delivered / refused
If a package is returned to the sender due to an incorrect, unclaimed or refused address, the reshipping costs will be borne by the customer.

7. Damaged items
If an item arrives damaged, contact us within 24 hours of receipt with a photo of the product and the package.
We will offer you a replacement or a refund as appropriate.

8. Contact
For any questions regarding your delivery:
📩 FluffyCottonCloudShop@gmail.com